Support Teams

Customer support that boosts retention and revenue

Superwall empowers your support team with subscriber profiles, subscription insights, and account management tools that help you grant entitlements, resolve issues, reduce churn, and increase lifetime value.

Overview Data Support
Overview

Unified subscriber management

Resolve subscription issues in seconds. Superwall consolidates all user purchase history, subscription statuses, and device data into one accessible dashboard, allowing your team to confidently manage entitlements across Apple, Google, and Web platforms.

Key capabilities

Transform your support team into a powerful, customer-facing retention engine.

Easily access subscriber info

View a user’s complete subscription history, current entitlement status, device info, and paywall exposure to quickly diagnose and resolve problems.

Cross-platform subscription control

Manage subscriptions for users who purchased via iOS, Android, or Web Checkout from a single, unified interface, eliminating platform complexity.

Reduce churn

Proactively offer customized promotions, trial extensions, or account credits directly from the dashboard to retain users at risk of churning due to technical issues or billing questions.

How Superwall works for you

Decrease response times and increase first-contact resolution rates to boost customer satisfaction and loyalty.

Lower customer acquisition cost (CAC) multiplier

Lower customer acquisition cost (CAC) multiplier

By reducing churn and effectively resolving issues, your support team extends the LTV of existing subscribers, maximizing the return on initial acquisition spend.

High-fidelity service experience

High-fidelity service experience

Empower agents with complete information, preventing frustrating back-and-forth communication and ensuring the user feels understood and valued.

Decoupled billing logic

Decoupled billing logic

Access critical subscription data without needing to query multiple app store APIs or internal databases, simplifying the support stack and reducing reliance on engineering.

Testimonials

Testimonials

See how other leading apps used Superwall's experimentation engine to unlock massive revenue growth.

Targeting unsubscribed users with additional trial offer increased trial start by 240% and proceeds per user by 97%

Luke Longworth

Growth Product Manager, Unscripted

Visual paywall showing app feature previews significantly outperformed text-based paywalls

Shane Duggan

Founder, Unchaind

Single page paywall surprisingly outperformed multi-page paywall with huge increase in yearly trial starts

Josh Rozin

Cofounder, Stompers

Three-step Duolingo-style paywall showcasing app features significantly outperformed checkbox-style paywall

Riccardo Oliva

Co-founder, Speak4Me

Testing $44.99 vs $59.99 annual pricing showed lower price increased revenue per user by 10%

Tyler Ma

CTO, SellRaze

Switching from Freemium Paywall with Rewarded Ad to Superwall increased conversion from 0.08% to 1.2% and revenue by 158%

Aman Kumar

CEO, Ryn VPN

Strategic two-paywall onboarding approach boosted conversions by making subscription decisions more intentional

Pablo Ramon Sanchez Chisvert

Product Manager, Rizz God

Testing 3 subscription duration options vs 2 options significantly increased conversion metrics across the board

Braden Smith

Founder, Rash ID

Testing price increase from $6.99 to $9.99 significantly increased proceeds per user

Eyal Cohen

CEO, PropGPT

Adding annual plan with 60% discount alongside monthly plan increased proceeds per user by 80% and trial conversion by 22%

Martín Muñoz

Owner, Preu AI

Testing optimal pricing tiers significantly increased revenue per user

Matt Kryvashein

CMP, Planner 5D

Timeline style paywall vastly outperformed traditional paywalls, increasing LTV by 50%

Jake Aronskind

Founder, Pepper

Testing offer paywall on transaction fail increased conversion rate significantly

Allah Nawaz Qadir

Developer, Omni: AI Video Generator

Testing opt-in trial options vs default trial offerings increased trial conversion rate by 10%

Eoin Lyons

Chief Revenue Officer, Linearity Curve

Context-specific paywalls personalized to user journey increased conversion rates significantly

nikunj goyani

owner, JOURNEYSTAMP - GPS MAP CAMERA

Targeted paywalls for specific demographics significantly increased conversion rates and grew MRR substantially in just 30 days

Stefan Bokarev

Founder, Flirt AI

Testing introductory offers increased conversions by 20% through constant A/B testing enabled by Superwall

Sina Sinry

Founder, Flibbo: Ask AI chat Assistant

Country-specific localized paywalls significantly increased trial start rates compared to generic global versions

Yasarcan Kasal

Founder, Daily Horoscope - Astrology

Testing price optimization showed that overall proceeds per user increased significantly despite lower conversion rates

Aris Tyros

Founder, BuyBye - Save Money

Testing subscription plan durations significantly increased ARPU compared to our original paywall

Jisong Liu

CEO, BeFreed

Offering users the option to extend the free trial to 30 days increased our CVR to trial by 7%

Kai Koch

Founder, Ahead App

The visual editor and A/B testing capabilities allowed us to optimize our paywall without any developer time. Our conversion rates improved by 180% in just 3 weeks.

Michael Rodriguez

Product Manager, MediMind

Superwall transformed our subscription business. The A/B testing capabilities and real-time analytics helped us optimize our conversion rates by over 200%.

Superwall logo

Sarah Chen

Head of Growth, FitTrack Pro

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Ready to take control of your subscription revenue?

Simple, transparent pricing

Start free and scale as you grow.
Indie

$ 0

/ month
Up to $10k MAR, then 1% of total MAR
  • Includes:
  • Charts
  • Webhooks
  • Integrations
  • IAP SDK
  • Paywalls
  • Campaigns
  • Audiences
  • Templates
Most Popular
Startup

$ 49

/ month
+ 1% of MAR
  • Everything in Indie, plus:
  • Surveys
  • Localization
  • AI Powered Localization
  • Collaborators
Scale

$ 199

/ month
+ 1% of MAR
  • Everything in Startup, plus:
  • Dedicated Account Manager
  • Demand Score
  • Refund Protection
  • Transaction Abandon
  • AI Audience Gen
  • Saved Snippets
Enterprise

Custom

100% Custom Flat-Rate Pricing
  • Everything in Scale, plus:
  • Implementation Support
  • Dedicated Slack Support Channel
  • Monthly Syncs
  • SSO
  • Custom SLA
  • Signed Contract