Intro
The challenge
Design fatigue
The team had tested multiple traditional paywalls, making simple changes to subheader text and highlights, but couldn't seem to budge LTV.
Hypothesis
They hypothesized that the entire presentation format was off. They wanted to try something different that better explained their value.
Risk mitigation
Testing a new, multi-step "timeline" design was a high-risk change, so they wanted to try it on a small cohort before deploying widely.
The solution
Pepper deployed a two-step paywall flow that gave more clarity into the free trial commitment:
Timeline paywall
The design presented the trial commitment as a clear timeline, outlining what happens each day.
Initial small audience
This "wild card" paywall was initially tested on only 5% of users to mitigate the risk of a large drop in performance.
Scaled deployment
Because the new paywall outperformed all other designs, they scaled to over 50% of the user base.
The new design focused on commitment clarity, proving that showing users the entire lifecycle of the trial built trust and led to higher-quality sign-ups.
The results
LTV increased
The timeline paywall boosted LTV by half, showing that initial clarity led to later commitment.
Higher baseline
The timeline design outperformed every other paywall tested, providing a baseline for new iterations.
Sustained growth
LTV was sustained after moving the paywall to a larger user base, confirming long-term profitability.
About Superwall
Superwall is the centralized monetization suite that converts data into revenue. It provides product, growth, and engineering teams with a unified platform to deploy paywalls, manage subscriptions, and ensure every experiment is a profitable, data-backed decision.
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