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Troubleshooting

Products Not Loading

Paywall Not Showing Why isn't my free trial showing up in my paywall?Troubleshooting: Android SDK Why aren't my transactions attributing to a placement/paywall?Why am I seeing a billing issue after my free trial ends?Troubleshooting: Expo SDK Why is my webhook's originalAppUserId different from the user ID I set?Why am I not receiving webhook events?Why are my webhook events not triggering?Troubleshooting Why am I seeing "Sign in to Apple Account" when testing in-app purchases?Troubleshooting: Flutter SDK Why am I seeing 520 errors from the events API endpoint?Why am I getting PlacementNotFound errors for active placements in Expo?Why does my subscription status remain INACTIVE after successful purchase?Troubleshooting: iOS SDK Why does my entitlement show "Missing App ID" after connecting App Store Connect API?Why are my products showing "Unknown" status in Superwall?Why is my paywall not loading on Android with Billing Service Unavailable?How to Debug Paywall Issues in Production Paywall Memory Usage on iOS Sandbox Free Trial Isn’t Appearing StoreKit Transactions Not Clearing in Xcode TestFlight Subscriptions Fixing Unexpected Paywall Behavior

Troubleshooting

Troubleshooting: iOS SDK

Common Issues

Products or Prices Not Loading
Paywall Not Showing

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If you have any issues not covered here please contact Support or open an issue on GitHub.

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Why does my subscription status remain INACTIVE after successful purchase?

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