Products showing an "Unknown" status in the Products tab indicates an issue with Superwall's connection to App Store Connect, here's how to resolve it.

Debugging Steps

• Set up the App Store Connect API configuration in your Superwall dashboard

• Product IDs: check that they match exactly across Superwall and App Store Connect

• IDs in Settings / General: check that the following are set correctly in the Superwall dashboard and match what's in App Store connect exactly:

  • App ID

  • Bundle ID

  • Team ID

• App Store Connect API Key permissions: check that your API key has the "App Manager" role and access to your app

• Unsigned agreements: Check if your developer agreement needs to be re-approved in App Store Connect. Even with proper API configuration, products may show "Unknown" status if your developer agreement has expired or needs re-approval

Important: This is not required for Superwall to work, but is strongly recommended to help keep track of your products status.