This is a guide to getting products to load on a real iOS device, meaning:

• ✅ From TestFlight

• ✅ From App Store

• ✅ Built from Xcode without a StoreKit config file

• ❌ Built from Xcode with a StoreKit config file

• ❌ iOS simulator

If you're having issues with products loading elsewhere please reference the Products Not Loading: Troubleshooting Guide.

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Symptoms

• Prices not showing on paywall

• Tapping purchase button on paywall doesn't do anything

• Error logs saying products not loading

Debugging Steps

Products not loading is a common issue when first setting up any app with subscriptions. This is a tried and true, all encompassing list of steps to debug.

Please double check every step, they are all required and any misconfiguration can cause your products to not load.

Xcode

• Your app’s bundle ID exactly matches to App Store Connect

• In-App Purchase capability is added to the project

Superwall Dashboard

• The paywall you're trying to open has a product added to it

• All of your products are added in the products tab, and have an Active status

App Store Connect

• No products are in “Missing Metadata” status

• You have valid Localization set for all your subscription products and the subscription group(s)

• Product IDs match your paywall on the Superwall Dashboard exactly

• All agreements are active, there are no unsigned agreements (Business -> Agreements)

• Tax and banking info is completely set up

• You've waited at least 15 minutes after creating the products

After first releasing your app with in-app products or subscriptions, it can take up to 72 hours for them to appear. This is a limitation on Apple's end we cannot override.

Support

We have covered all known causes for this issue, and aim to make this a completely comprehensive guide. If you have any thoughts on how to improve or know of any other causes, please leave feedback below!

Please check all steps before contacting support.