This is a guide to getting products to load on Android, if you're having issues with products loading elsewhere please reference the Products Not Loading: Troubleshooting Guide.

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Symptoms

• Prices not showing on paywall

• Tapping purchase button on paywall doesn't do anything

• Error logs saying products not loading

Debugging Steps

Products not loading is a common issue when first setting up any app with subscriptions. This is a tried and true, all encompassing list of steps to debug.

Please double check every step, they are all required and any misconfiguration can cause your products to not load.

Superwall Dashboard

• The paywall you're trying to open has a product added to it

• All of your products are added in the products tab

Google Play Store

• Ensure the device/emulator has the Play Store and is signed in.

• Check that your applicationId matches what’s set in your project.

• You've pushed at least one build with com.android.vending.BILLING to at least to one of your test tracks

• You’ve linked a Google payments merchant account in the Play Console

• Users in Russia and Belarus don’t have access to Google Billing.

  • In this instance, products won’t load and paywalls won’t show. The onErrorPaywallPresentationHandler handler will get called.

Support

We have covered all known causes for this issue, and aim to make this a completely comprehensive guide. If you have any thoughts on how to improve or know of any other causes, please leave feedback below!

Please check all steps before contacting support.